We are using multiple servers on our High Availability cluster to ensure the integrity and high performance of your domains. So other than the normal account creation viaa cPanel, we have to sync some informations manually while creating accounts, so better contact our support team.
If It is really urgent for you and you want this to be created your self, then no issues, you may create it via the cPanel acces that we provided. It will work just fine from a single server. Then you may open a support request to fix the same on HA cluster. Our support team will fix it within mins.
Steps to create subdomain via cPanel
- Log into your cPanel
- Go to the Domains section and click on Subdomains.
- Type in the name of the subdomain and select the domain to create it under. It will automatically create a folder for the subdomain in your public_html folder
2. Click the Create button. You will then see a message stating it "has been created."
Once it is done. Don't forget to open support request to fix the same on HA cluster. Thank you for your understanding!
